Medical Staff Services, Privileging & Credentialing
Lynn Deaver, CPCS, CPMSM
I have been working in the Medical Staff Services profession since 1992. I started as a Medical Staff Coordinator at a 325-bed hospital in California then was recruited to the Medical Staff Manager role at an affiliated hospital within the same regional health system.In this role, I was responsible for all functions of the Medical Staff Services Department, including credentialing and privileging, Medical Staff Bylaws, Medical Staff Committee meetings, Continuing Medical Education, Medical Staff Library, quality improvement, and the physician liaison.In conjunction with the Chief of Staff, I was responsible for the success of Joint Commission/Institute for Medical Quality surveys.In addition, I was the hospital co-representative to the local Chamber of Commerce and served as the President-Elect and President for the California Association of Medical Staff Services.
In June 2000, I was recruited by a hospital/health plan system to become the Credentials Administrator at one of their local facilities, which led to my role as a regional consultant from October 2001 to February 2007.In the role as a regional consultant, I was responsible for ensuring that 100% of privileged practitioner files were completed to meet all regional policies and regulatory requirements.This detailed review was conducted on the files of 17 hospitals and their affiliated credentialing offices at their various locations throughout Northern California.The role was later expanded to include interpreting and assisting the facilities in implementing measures to meet the requirements of the Joint Commission, the National Committee for Quality Assurance, the Department of Health Services, and other medical staff/credentialing standards.Additionally, I was a member of the mock-Joint Commission and NCQA survey teams that traveled to each of these facilities to evaluate them for survey readiness.
The role of regional consultant is what led me to consider then create the LS Medical Staff Services Consulting partnership in 2007, which evolved into a corporation in 2017.During my five years in the consultant role, I realized I enjoyed both the consulting and teaching aspects of the medical staff services profession and this opportunity has continued to grow through the LSMSSC business. I have been very fortunate to meet many new medical staff services/credentialing professionals during the, so far, ten years of being in business and remain in touch with these amazing professionals even when our contracts are complete.
I received my Certified Provider Credentialing Specialist certification in June 2000 and my Certified Professional Medical Services Management certification in June 2001. I am currently the President-Elect of the Oregon Association Medical Staff Services and will assume the role of President in 2018.